Refund Policy

Last Updated: 09/04/2026

At TRIGO XO LIMITED, we want to ensure that you’re completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward 90-day refund policy. Below you’ll find the simple steps to request a refund and what qualifies for it.

1. Refund Eligibility

You are eligible for a full refund if:

You received the wrong product: If we mistakenly sent you the wrong item, we’ll fix that for you.
Your product is defective or damaged: If your product is damaged upon arrival or defective, we’re happy to replace it or refund you.
Non-delivery: If your order didn’t arrive within the expected timeframe, we’ll take care of it.

2. Easy Refund Process

Requesting a refund is simple, and we’ll take care of it quickly. Here’s how:

Contact Us:
- Email us at [email protected] (or use our refund request form on the website).
- Include the following information in your message:
  - Order Number
  - Reason for Refund
  - A photo or description of the issue (only if it’s a defective or damaged product)

We’ll Get Back to You Fast:

- We’ll review your request and reply within 1-2 business days. No long waits!

Get Your Refund:

- If your request is approved, we’ll issue your full refund to your original payment method.
- You’ll get the refund in 7-10 business days, depending on your bank or payment provider.

3. No Hassle, No Questions

We want the process to be easy for you. You don’t need to worry about complicated forms or long explanations. Just send us an email, and we’ll handle the rest.

4. Non-Refundable Items

The following items are not eligible for a refund:

Digital products (e.g., downloadable files) once they have been accessed or downloaded.
Services that have already been provided or started.
Products bought through a special promotion or clearance sale.

5. Our Promise

We believe in making things right. If you ever have an issue, we’re here to help—no hassle, no hard feelings. We want you to be happy with every purchase you make with us!

6. Policy Changes

We may update this policy from time to time. If we make any changes, we will post the updated version on this page with the date of the update. Any changes will be effective immediately upon posting.

This updated refund policy offers your customers a generous 90-day window to request a refund and keeps the process as simple as possible, which should improve customer satisfaction and reduce any friction.

Let me know if you’d like to make any other tweaks or adjustments!

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